things you should know when you have your order delivered.
Safety - This is by far the most important part of the
delivery. The safety and well being of everyone at the delivery is
the responsibility of the customer, not the hatchery or it's driver.
The most important safety rule is that no one is allowed to ride on the
truck when it's moving. the customers may, (at the discretion of the
drive), get on the truck to look at the fish or help fill buckets when the
truck is parked.
Stocking the Trout - The customer is expected to provide the
manpower to stock the trout. We bring enough buckets on the truck to
stock the trout. Our driver will fill the buckets with water and
trout for your helpers to carry. We can do the stocking for you if
it is possible to unload the trout directly into the water form the truck.
Vehicle Limitations - Our trucks are many times heavier than
ordinary vehicles. We will not leave the hard road surface if the
driver is in doubt of the conditions, such as soft mud or rough terrain.
We also do not cross streams or ford deep water. Any costs incurred
during a delivery due to poor conditions, (such as towing or vehicle
damage), is the responsibility of the customer. We are very cautious
because we just can't afford to have our trucks damaged or unavailable for
the next delivery.
Delays - We are not responsible for delays that are beyond our
control, such as bad weather, accidents, road construction or detours,
etc. You will find that we make every effort to be on time and most
of the time we arrive early.